Sales
Automotive Aftermarket Salesperson (Dealership) >> job profile
Job Description:
This job is located generally in a car dealership and involves the sales of automotive parts/components through the identification and knowledge of products, controlling stock, clarifying customer needs and resolving of problems and promoting the services of the business. (This occupation should be read in conjunction with the more general 'Aftermarket Salesperson' job pertaining to the qualification, 'Certificate II in Automotive Aftermarket Retail Operations').
Qualification: II in Automotive (Sales - Automotive Aftermarket)
National Code: AUR21999
Competency Standards relating to the Qualification:
| Compulsory Common Core | |
|---|---|
| AUR70125A | Follow Workplace Occupational Health and Safety procedures |
| AUR70278A | Use and maintain workplace tools and equipment |
| AUR70314A | Contribute to workplace communication |
| AUR70421A | Establish relations with customers |
| Compulsory Stream | |
|---|---|
| AUR37637A | Maintain stock control |
| AUR37827A | Identify automotive parts/components |
| AUR41303A | Apply sales procedures |
| AUR52327A | Identify, clarify and resolve problems |
| BSAENT201A | Apply knowledge of enterprise to promote its products and services |
| BSAENT301A | Provide information and advice regarding the products/services of the enterprise to meet client needs |
| BSAENT302A | Process client complaints to ensure the goals of the enterprise are met |
| Electives: 3 electives to be sourced from
any endorsed Industry Training Package Typical Electives |
|
|---|---|
| AUR38038A | Plan and organise stock |
| AUR38150A | Present stock and sales area |
| AUR41803A | Apply legal requirements relating to product sales |
| AUR41903A | Apply relevant finance, leasing and insurance contracts/policies |
| AUR42621A | Promote products and services |
| AUR50109A | Clean fittings and fixtures |
| AUR62807A | Build customer relations |
| AUR63037A | Maintain customer feedback system |
Requirements:
To be awarded the qualification, the New Apprentice must attain a successful assessment of all 4 compulsory core competency standards, all of the listed stream competency standards, plus 3 elective standards from the automotive 'bank' or any endorsed Industry Training Package at the same AQF Level.
Duration:
This competency based program is likely to extend over a period of up to 12 months, depending on the achievement of the required competencies (this period may vary between States/Territories).