Marine
Marine Serviceperson >> job profile
Job Description:
This job will be located in a boat workshop or in a combined workshop/retail sales outlet. The duties will involve repair and servicing of deck, hull, cabin equipment and fittings, washing, cleaning and maintaining glass, internal/external floors, fittings, fixtures and wet areas. There is also customer related activities such as maintaining records, use of office equipment, customer relations, service and delivery. In completing this program, there is the ability to encompass many of the sales aspects of the Certificate II Marine Salesperson program through the choice of elective competencies.
Qualification: Certificate II in Marine (Services)
National Code: AUR23299
Competency Standards relating to the Qualification:
| Compulsory Common Core | |
|---|---|
| AUR70125A | Follow workplace occupational health and safety procedures |
| AUR70278A | Use and maintain workplace tools and equipment |
| AUR70314A | Contribute to workplace communication |
| AUR70421A | Establish relations with customers |
| Compulsory Stream | |
|---|---|
| AUR46866A | Repair deck, hull, cabin, equipment and fittings |
| AUR46870A | Service deck, hull, cabin, equipment and fittings |
| AUR46927A | Identify the need for water testing vessels |
| AUR47030A | Check configuration to meet specific customer performance specification |
| AUR48909A | Clean glass surfaces |
| AUR49909A | Spot clean internal/external surfaces |
| AUR50109A | Clean fittings and fixtures |
| AUR50318A | Dispose of waste and maintain a tidy work area |
| AUR62807A | Build customer relations |
| AUR62910A | Coordinate delivery of products and services to customers |
| BSAINF301A | Maintain information records system to ensure its integrity |
| BSAORG301A | Coordinate own work schedule with that of others to achieve agreed team/section goals |
| BSATEC101A | Operate a range of office equipment to complete routine tasks |
| PRMCL01A | Maintain hard floor surfaces |
| PRMCL12A | Wash external surfaces to remove all visible dirt and grime |
| PRMCL17A | Maintain wet area in an odour free, soil and hazard free condition |
| PRMCL20A | Undertake pressure wash to remove excessive or oil based soil |
| PRMCL35A | Maintain a cleaning storage area |
| THHCOR01A | Work with colleagues and customers |
| Electives: 3 electives to be sourced from
any endorsed Industry Training Package Typical Electives |
|
|---|---|
| AUR54178A | Use and maintain workplace office equipment |
| AUR61230A | Inspect technical quality of work |
| AUR65349A | Prepare written repair quotation |
| BSACOM101A | Receive and pass on message to facilitate communication flow |
| BSACOM201A | Receive and pass on oral messages to facilitate effective routine communication |
| BSAINF201A | Handle mail to facilitate information flow |
| BSATEM101A | Participate in a team to achieve designated tasks |
| THHGHS02A | Clean premises and equipment |
| PRMCL21A | Maintain industrial machinery in a soil free condition |
Requirements:
To be awarded the qualification, the New Apprentice must attain a successful assessment of all 4 compulsory core competency standards, all of the listed stream competency standards, plus 3 elective standards from the automotive 'bank' or any endorsed Industry Training Package at the same AQF Level.
Duration:
This competency based program is likely to extend over a period of up to 12 months, depending on the achievement of the required competencies (this period may vary between States/Territories).