Aftermarket
Aftermarket Senior Salesperson >> job profile
Job Description:
This job will involve identification of automotive parts and products, providing customer information, conducting sales, stock control, merchandising, packaging and operation of computer systems. As a part of general customer interaction, it will also include handling of telephone queries and complaints and 'troubleshooting' of customer problems. In keeping with the supervisory aspects, this job will also include ordering and purchasing of stock, co-ordinating merchandise presentation and staff sales performance, producing financial reports and maintaining security.
Qualification:
Certificate III in Automotive Aftermarket Retail Operations
National Code:
AUR35101
Competency Standards relating to the Qualification:
Pathway 1:
With a previous qualification at Certificate II level; plus
| Stream Units: (6 units to be chosen from those listed below) | |
|---|---|
| AURCT30055A | Communicate business information |
| AUR62807B | Build customer relations |
| AUR44155B | Purchase parts/components/materials |
| AURCT30253A | Apply automotive parts interpretation processes * |
| BSXFMI308A | Develop and maintain a safe workplace and environment |
| WRRCS.4 | Co-ordinate interaction with customers |
| WRRF.3 | Produce financial reports |
| WRRI.2 | Maintain stock control |
| WRRI.3 | Order stock |
| WRRLP.4 | Maintain enterprise security |
| WRRM.3 | Co-ordinate merchandise presentation |
| WRRS.3 | Co-ordinate sales performance |
Elective
Units: 4 elective units, at Certificate III level or above,
which may be sourced from the above list or any endorsed Industry Training
Package including:
|
|
Pathway 2:
Stream Units
13 units to be chosen from those listed in the Retail Stream Inventory, 6 of
which are at Certificate III level or above.
Elective Units
10 elective units, 4 of which are at Certificate III level or above, which
may be sourced from any endorsed Industry Training Package as above.
*NB: A pre-requisite requirement for this unit applies. The requirement is the completion of the unit: AURCT20250A Identify common automotive parts and products.
Requirements:
To be awarded the qualification, the New Apprentice must attain a successful assessment through either of the two pathways as follows:
Pathway 1: With a previous qualification at Certificate II level, a minimum of 10 units must be achieved including 6 stream units from those listed in the Retail Stream Inventory at Certificate III level, plus 4 elective units at Certificate III level or above , which may be sourced from the above list or as outlined above.
Pathway 2: With no previous qualification at Certificate II level, a minimum of 30 units must be achieved including all 7 compulsory core units, plus 13 stream units from those listed in the Retail Stream Inventory, 6 of which are not lower than Certificate III level, plus 10 elective units, 4 of which are at Certificate III level or above, which may be sourced from the above list or as outlined above.
Duration:
This competency based program is likely to extend over a period of up to 4 years, depending on the achievement of the required competencies (this period may vary between States/Territories).