Aftermarket
Aftermarket Salesperson >> job profile
Job Description:
This job will involve identification of automotive parts and products, providing customer information, conducting sales, stock control, merchandising, packaging and operation of computer systems. As a part of general customer interaction, it will also include handling of telephone queries and complaints and 'troubleshooting' of customer problems.
Qualification:
Certificate II in Automotive Aftermarket Retail Operations
National Code:
AUR25101
Competency Standards relating to the Qualification:
| Compulsory Core | |
|---|---|
| AURCR20001A | Apply safe working practices |
| AURCR20051A | Work effectively with others |
| AUR51677B | Use numbers in the workplace |
| AURCR20053A | Communicate effectively in the workplace |
| AUR70421B | Establish relations with customers |
| AURCR20900A | Contribute to quality work outcomes |
| AURCR20400A | Conduct local risk assessment |
| Stream Units: (7 units to be chosen from those listed below) | |
|---|---|
| AURCT20002A | Perform routine housekeeping |
| AUR70278B | Use and maintain workplace tools and equipment |
| AURCT20101A | Process customer complaints |
| AURCT20102A | Apply basic automotive troubleshooting processes |
| AURCT20103A | Provide information to customers on automotive refinishing products |
| AURCT20200A | Operate information technology systems |
| AURCT20250A | Identify common automotive parts and products |
| AUR54178B | Use and maintain workplace office equipment |
| AURRT25000A | Package parts/components/materials |
| AURRT25001A | Conduct electronic commerce sales |
| WRRCS.2 | Apply point of sale handling procedures |
| WRRCS.3 | Interact with customers |
| WRRF.1 | Balance register/terminal |
| WRRI.1 | Perform stock control procedures |
| WRRLP.2 | Minimise theft |
| WRRM.1 | Merchandise products |
| WRRS.1 | Sell products and services |
| WRRS.2 | Advise on products and services |
Elective
Units: : 6 elective units, at Certificate II level or above,
which may be sourced from the above list or any endorsed Industry Training
Package including:
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Requirements:
To be awarded the qualification, the New Apprentice must attain a successful assessment in a total of 20 units, including all 7 compulsory core competency standards, 7 of the listed stream competency standards, plus 6 elective standards at the Certificate II level or above, which may be sourced from the above list or any endorsed Industry Training Package.
Duration:
This competency based program is likely to extend over a period of up to 12 months, depending on the achievement of the required competencies (this period may vary between States/Territories).