Administration
Automotive Service Receptionist >> job profile
Job Description:
Working in an automotive business, this job will involve being a contact point for incoming phone calls and reception of visitors to the business. These activities will involve communication and liaison with all staff and customers, knowledge and promotion of the products and services of the business and the clarification and resolution of day to day problems. Other duties are likely to include routine clerical tasks, computer work and the ability to work independently or as part of a team.
Qualification: Certificate II in Automotive (Administration – Service Reception)
National Code: AUR20299
Competency Standards relating to the Qualification:
| Compulsory Common Core | |
|---|---|
| AUR70125 | Follow workplace occupational health and safety procedures |
| AUR70278 | Use and maintain workplace tools and equipment |
| AUR70314 | Contribute to workplace communication |
| AUR70421 | Establish relations with customers |
| Compulsory Stream | |
|---|---|
| AUR51179A | Write routine texts in the workplace |
| AUR51356A | Read in the workplace |
| AUR51677A | Use numbers in the workplace |
| AUR52327A | Identify, clarify and resolve problems |
| BSACOM101A | Receive and pass on messages to facilitate communication flow |
| BSAENT101A | Apply knowledge of enterprise to complete routine administrative tasks |
| BSAENT201A | Apply knowledge of enterprise to promote its products and services |
| BSAENT301A | Provide information and advice regarding the products/services of the enterprise to meet client needs |
| BSAFIN301A | Maintain daily financial records for accounting purposes |
| BSAINF102A | Handle information to maintain access to and security of records |
| BSAINF301A | Maintain information records system to ensure its integrity |
| BSAORG101A | Follow established work schedules to achieve designated team/section goals |
| BSAORG301A | Coordinate own work schedule with that of others to achieve agreed team/section goals |
| BSATEC101A | Operate a range of office equipment to complete routine tasks |
| BSATEC202A | Operate a computer to gain access to and retrieve data |
| BSATEM101A | Participate in a team to achieve designated tasks |
| BSATEM201A | Participate in allocation and completion of team tasks |
| Electives: 3 electives to be sourced from
any endorsed Industry Training Package Typical Electives |
|
|---|---|
| AUR41903A | Apply relevant finance, leasing and insurance contracts/policies |
| AUR48909A | Clean glass surfaces |
| AUR49909A | Spot clean internal/external surfaces |
| AUR65349A | Prepare written repair quotation |
| BSAINF201A | Handle mail to facilitate information flow |
| BSATEC204A | Organise the copying and collating of documents |
Requirements:
To be awarded the qualification, the New Apprentice must attain a successful assessment of all 4 compulsory core competency standards, all of the listed stream competency standards, plus 3 elective standards from the automotive 'bank' or any endorsed Industry Training Package at the same AQF Level.
Duration:
This competency based program is likely to extend over a period of up to 12 months, depending on the achievement of the required competencies (this period may vary between States/Territories).